Biletim.az — Privacy Policy

At Biletim.az, protecting your personal data and privacy is one of our top priorities.
We are committed to ensuring the secure storage of the information you provide, processing it in accordance with the law, and using it only when necessary.
This Privacy Policy explains how we collect, use, protect, and in certain cases share your personal information.

Information We Collect

While using the Biletim.az platform, we may request certain personal information from you, including:

• During registration: full name, gender, mobile number, email address

• During ticket purchases: FIN code, ID card number, passport details, date of birth (required only for international/Nakhchivan trips)

• Technical information: IP address, device and browser type, operating system, language preference, date and time of use

We only collect this information when you provide it to us or when it is required to deliver our services.

Purpose of Data Collection

We use your personal data for the following purposes:

• Processing ticket reservations and payments

• Creating and managing user accounts

• Contacting users and providing customer support

• Ensuring security and preventing fraud

• Complying with legal obligations and submitting reports to government agencies

• Conducting internal analytics and statistics to improve our services and user experience

Data Protection

To ensure the security of your personal data, we apply the following measures:

• All data transfers are encrypted via HTTPS/SSL

• Only authorized employees are granted access to the database

• Data is stored on secure servers and regularly backed up

• Firewalls and antivirus systems are used to prevent unauthorized access

• Payment details are processed exclusively by banking systems and are never stored by Biletim.az

These measures protect your personal data against unauthorized use, alteration, or disclosure.

Data Sharing

Biletim.az may share your personal data with third parties only in the following cases:

• With government authorities for identity verification (for example, via the AYNA system)

• With banks and payment providers for processing payments

• With law enforcement or courts when legally required

Your personal data will never be sold or disclosed to third parties for commercial purposes.

Your Rights

As a user, you have the right to:

• Request access to your personal data

• Request corrections or updates to your personal data

• Request the deletion of your personal data

• Object to or request the restriction of your data processing

To exercise these rights, you can submit a request through the “Feedback and Complaints” section on the Biletim.az platform.
Your requests will be processed as quickly as possible in accordance with the law.

Changes to the Privacy Policy

Biletim.az may update or modify this Privacy Policy at any time.
The updated version will be published at https://biletim.az/PrivacyPolicy and will take effect immediately.
By continuing to use the platform, you agree to the updated version of this Privacy Policy.

📌 This Privacy Policy applies to both the Biletim.az website and mobile applications and aims to ensure the protection of your personal data.